faq

blainesiesser_0278

vintage 44 details captured by photographer {blaine siesser} at {paws up resort} in montana.

frequently asked questions

 

{placing orders}

how does this all work?
once you have a date and location for your event, search our inventory online or schedule a time to stop by our studio by calling or filling out our contact form.

do you guarantee the availability of every piece in your collection?
reservations are on a first come, first serve basis. we will try our best to accommodate your rental requests. we recommend you book your pieces at least 4 months prior to your event. please keep in mind your date and rentals are not reserved until the booking deposit is made.

do you have a minimum order?
during peak season (july-september) all orders are subject to a $50 minimum (there is no minimum during our off season).

how long is the rental period?
the rental period is for 1-day and includes day before pickup and day after return. if your event is on a weekend,  you may pickup friday and drop off items monday (since we are closed weekends). you will be charged a full days rental for every day you decide to keep items after your scheduled drop off.

how do I book my date?
a 50% deposit is required to book your date. you will be sent an invoice at which time the booking deposit is due. the remainder of the balance is due 7 days before your event.

do you deliver?
delivery and pickup charges range from $50-$200 within the missoula city limits.

 


{changing and cancellation policies}

what is your policy on changing orders?
changes to orders, including additions and reductions to the original order, can be made up to 1 week before the scheduled pick up or delivery date. reductions after that time will be subject to a 15 % restocking charge. additions are subject to availability. please give us a call or email us to make any changes to your rental order.

what is your cancellation policy?
all cancellations must be made in writing. in the event of cancellation, your deposit will be refunded as follows: 30 days or more before event date, 100% of deposit; 8 to 29 days before event date, 50% of deposit; 7 days before event date, 0% of deposit.

 


{payment policies}

what are your payment policies?
a 50% deposit is required to book your date. you will be sent an invoice at which time the booking deposit is due. the remainder of the balance is due 7 days before your event.

what forms of payment do you accept?
we accept cash, check, money orders, visa, mastercard, and american express. please note that all returned checks are subject to a $25 return check fee.

 


{renters responsibilities}

what are my responsibilities once i have these pieces in my possession?
by signing our terms & conditions upon check out or delivery you acknowledge that we are releasing our items without any chips, cracks, or damage. you are then responsible for the replacement values of all new, antique, and non- replaceable glass items that are chipped, broken, lost or damaged while in your possession.

do i have to wash the pieces after my event?
don’t worry about washing your glass pieces after use (we take care of that for you) just make sure they are free from liquid, food particles and debris.

do i have to pack the pieces in the same manner i received them?
yes, please. re-wrap every item individually in bubble wrap and place in bins as carefully as possible to ensure that we receive the glass items in perfect condition.

 


{damaged, lost or broken items}

what happens if something breaks or gets lost?
we require a credit card for all orders upon the time of reservation. for any item that is not returned, or are returned chipped, cracked, or otherwise damaged, we charge five times the rental rate in order to replace the item. if an item is able to be cleaned or repaired, you will only be charged for the cleaning or repair of the item and any time the item is out of our inventory.